So, back when the Samsung S20 Ultra Plus came out, I purchased it thinking it would be great for photography. Long story short, after about a month, i kept getting a camera failed warning and it would crash. I sent my brand new phone back for warranty repair and Samsung thought it was good enough to send me a refurb phone as its replacement. I tried to raise **bleep** about it, but it fell on deaf ears. Finally, I just let them win and kept the POS refurb.
Fast forward 10 months and my refurb is having the exact same issue. So now I've sent it back again on October 25. Nov. 2 I get an email explaining that it being sent back unrepaired. So I wait a couple of days, still no phone. I call customer support and they tell me my phone is being replaced. Ok, great, but when? I need this phone for work, to the point that I'm taking PTO until I get my phone. So I call customer service again to get a timeframe of my phone. I was told 15 days to send me a new phone. Excuse me, but ef you. I need a phone for work. Let me go to Verizon to get a replacement and you can send the store the replacement phone. No, they will not do that as there is a process. I don't give a @$%7 about your internal processes. Get me my phone now, I need it for work. Anyways, I wish I would have lawyered up the first time they sent me a subpar phone. This time I am going to get a lawyer to help me recover days missed at work and my phone. There's no legal reason they can hold my phone hostage because of a clear warranty issue, even determined so by their technicians. My advice is, if you want to overpay for a phone, get an iPhone. Their customers are more of a priority to them