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Constellation

Damaged screen on arrival

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Has anybody else received an s20 ultra with damage on the screen?

5A367A23-2CF7-4447-A8B1-F926B4CBB6AC.jpeg

 

3208CF8A-4416-4473-A285-F9671CF4079E.jpeg

 

1 SOLUTION

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Cosmic Ray

Re: Damaged screen on arrival

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Ya...  if the glass is good, just replace the screen protector...

 

Just to be clear...

 

That screen protector is a factory installed layer that is meant to be left in place.  It is not just a "protective film" to be removed when unpacking like the top and bottom and back of the phone.

 

It won't hurt anything to remove it but samsung suggests replacing it (if it is scratched or damaged) with another Samsung screen protector that has the cutout for the front camera and is compatible with the fingerprint reader...

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3 REPLIES 3
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Astronaut

Re: Damaged screen on arrival

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There is a plastic protective cover on the screen. My cover had a scratch in it but when I took that off the screen was fine.

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Highlighted
Cosmic Ray

Re: Damaged screen on arrival

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Ya...  if the glass is good, just replace the screen protector...

 

Just to be clear...

 

That screen protector is a factory installed layer that is meant to be left in place.  It is not just a "protective film" to be removed when unpacking like the top and bottom and back of the phone.

 

It won't hurt anything to remove it but samsung suggests replacing it (if it is scratched or damaged) with another Samsung screen protector that has the cutout for the front camera and is compatible with the fingerprint reader...

View solution in original post

Reply
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Constellation

Re: Damaged screen on arrival

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I literally have the same issue. My phone didn't come with the screen protector either.

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