After numerous calls & chats to Verizon, Microsoft & Samsung I have found that the phone will not save any images to One Drive or any other cloud services when saving directly to the micro SD card. You must save all images, videos, documents and the like directly to your phone. So essentially this is an IPhone. The purpose, use, and ability to have up to a 1TB micro SD card is lost on this phone. This is a departure from all prior phones in this line up. I will be returning this device until Samsung can get back on track and/or resolve this issue.