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Original topic:

Expand memory

(Topic created: 09-23-2020 07:51 AM)
userhNBtbWle2q
Constellation
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Galaxy S20
I recently bought the Samsung S20 and I can't extend my phones memory.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S20

Can you please elaborate on the symptoms you are experiencing?


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userhNBtbWle2q
Constellation
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Galaxy S20
Hi, I bought my S20 5g at my phone provider conssesionaire and I was told that I cound expand my phones storage or memory with a Sim card. So I bought a 32gb and when I was going to place it in the Sim card slot. The phone only brought 1 slot not 2 slots.
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SamsungAdam
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Galaxy S20

Can I please have your full model number?


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userhNBtbWle2q
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Galaxy S20

Yes. Just that I just punched in at work. I can send you the model number during the day.
My apologies,
Thank you
Annie

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RedDragon
Samsung Care Ambassador
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Galaxy S20

@userhNBtbWle2q Okay Verizon version of S20 5G base model does not have SD card slot this is due to 5G mmWave placement in the phone. 

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Samsung_mmpkpDl
Astronaut
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Galaxy S20

Why is it not clear on the Samsung website that you are purchasing a base model? There is no other option specified on the purchasing page. I would have made a different selection had I known. There was only one choice and nowhere does it indicate that expandable memory was not a standard option on the phone. 

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userhNBtbWle2q
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Galaxy S20
Thanks. Wish I knew that detail. I could've weighed my options. I do appreciate your feedback.
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