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Face unlock is slow and sometimes doesn't work

(Topic created on: 3/10/20 9:50 AM)
Weeman
Halo
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Galaxy S20

Anybody have issue with the Face on unlock slow somtimes, other times doesn't detect face have to try a few different angles then it works??

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SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Do you experience these symptoms if you test your device in safe mode? 

 

-If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useriGmPl6Z4pM
Asteroid
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Galaxy S20

I have a Samsung Galaxy A71 and I find that my phone has to be held away an arms length and the face unlock works fine. If I have hold it close to my face it doesn't want to unlock. But if I hold it back an arms length it seems to unlock about every time. I think there's some kind of a timer for it so that if your not looking at it in a certain amount of time it won't work. But try to hold it back a ways. I'm not sure if that is a solution but seems to help me with it. Also when I did take the picture used for face unlock I made sure to do it with plenty of light I actually turned on a brighter light and that seems to help it some.

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useriGmPl6Z4pM
Asteroid
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Galaxy S20

It's odd with face unlock sometimes I will try to use it and it won't work, and lightning has some affect it too. I notice being in a room with low lightning I have trouble a few times. I was out in the sun and it opened quick. I think maybe the one U.I. 2.0  software on the A71 is like that. I'm hoping the one U.I. 2.1 helps out a little with it when we get the update.


@Weeman wrote:

Anybody have issue with the Face on unlock slow somtimes, other times doesn't detect face have to try a few different angles then it works??


 

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Daddy101
Astronaut
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Galaxy S20
Anyone having a problem with the facial recognition after this new update. Mine always worked till after the update. I've erased it and did a new facial ID. Still the same. I've wiped my cache partition. Any ideas? I have tried it in safe mode as well same thing. I have a S20 Ultra
latoplano_6_625
Red Giant
Options
Galaxy S20

what carrier? and whats your software version? (setting - about - software info - baseband ver)

mine seems to work fine. never got frustrated for face recognition before..

 

you can try download samsung members app and submit a ticket there.

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Daddy101
Astronaut
Options
Galaxy S20
1UI 3.0 AT&T
TomW12
Astronaut
Options
Galaxy S20
I am new to my Samsung S20 Ultra 5G. I have set up 2 face IDs. 30-40% of the time it does not work.
what options do I have?
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CharliSolo
Astronaut
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Galaxy S20
I have the same issue maybe it's the gorilla glass protector? will that cause an issue?
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latoplano_6_625
Red Giant
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Galaxy S20

try download samsung members app and submit a ticket.
once you open, click +, then click error report

 

Samsung might be able to tell you if something is wrong with face recognition.

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Bigdsworld
Astronaut
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Galaxy S20
face recognition unlock is not consistently working on the note 20 5g ultra but on my note 8 the iris phone unlock works every time without fail after initial turn on or restart. Besides when it does work or shall I say actually turns on it seems to be very finicky I end up having to use password or pattern. I think Samsung should focus only on iris recognition only, but if their testing shows a stronger security performance than iris well so be it just make sure it works every time.
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