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Constellation

Floors Counter not working on Note 9 or S20 Ultra

So I just got the S20 ultra. With that said I sent my watch back last week becuase the floors counter wasnt working and during the time I havnt had my watch I now see the floor counter on my Note 9 and now on my new S20 still isnt working so Im assuming its not the watch seeing the note 9 and my new S20 floors still not working so now what?????