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Constellation

Focus issues are a joke

i just bought the S20 Plus reading that it has less issues with autofocus than the ultra and i cannot get a single sharp in focus close up pic (my dog laying 3 ft  away on his bed)  let alone any moving pictures that I was able to capture with the sport setting on my 9 plus. This camera is absolute garbage! Tell me how to fix this or I'll need to go back to T mobile and get a different brand that actually works. 

 

Totally unacceptable. 

2 REPLIES 2
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Samsung Care Ambassador

Re: Focus issues are a joke

@user0EmdYxLvzR Make sure your device is up to date. Now, to capture close-up put the phone very close to the subject then you will see a 2x prompt on the lower left of the screen tap that then back up a little bit to focus, that is how its done to capture close-up. 

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Constellation

Re: Focus issues are a joke

I just purchased this phone,  specially for the camera. Just updated software. Still cannot  get any focus on moving objects. Tracking auto zoom does nothing when I'm trying to take pictures of my dogs playing.  

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