Original topic:

Frozen touchscreen

(Topic created on: 3/29/21 9:24 AM)
userAnYSvpYQdw
Astronaut
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Galaxy S20

My new Samsung Galaxy S20 fe 5g touchscreen is frozen, I rebooted it and now it opens with the welcome screen and the green start button,  but the touch screen will not work. HELP!!!

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Bakerking
Astronaut
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Galaxy S20
Hold down the power button until the screen shuts off completely, wait 20-30 seconds before turning it back on. Once it powers back on, try dragging down on the quick panel and tap settings or the gear icon. There is a chance you may have the touch sensitivity turned all the way down, to fix this under settings tap display > tap touch sensitivity (not the toggle button next to it) then just drag the slider to your preference and see if that works. If this does not work, I would try reaching out to Samsung customer service.
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