My new Samsung Galaxy S20 fe 5g touchscreen is frozen, I rebooted it and now it opens with the welcome screen and the green start button, but the touch screen will not work. HELP!!!
Hold down the power button until the screen shuts off completely, wait 20-30 seconds before turning it back on. Once it powers back on, try dragging down on the quick panel and tap settings or the gear icon. There is a chance you may have the touch sensitivity turned all the way down, to fix this under settings tap display > tap touch sensitivity (not the toggle button next to it) then just drag the slider to your preference and see if that works. If this does not work, I would try reaching out to Samsung customer service.