Original topic:

Galaxy S20 FE broken camera glass

(Topic created on: 10/6/20 7:46 AM)
Members_OztPSI4
Constellation
Options
Galaxy S20

I'm seeing posts about the s20 ultra having the problem I have. My camera glass fractured in my pocket without any trauma. It looks like a hole directly over the middle camera. This has to be a design or manufacturing failure. I bought this phone on Friday when I came out and it broke within 72 hours. I'm disappointed. Is anyone else having this issue with the FE?

34 Replies
Members_OztPSI4
Constellation
Options
Galaxy S20

Update from before, I talked to samsung who sent me to UBreakIFix. They said they don't even have the parts to fix it and won't for 3-4 weeks since it is so new. So not only do I have a device that has a problem, it has a problem that cannot be fixed. 

usercOpGrJqpKL
Constellation
Options
Galaxy S20

me too within 48 hrs so its mid november and still cant get parts for it I do think samsung should pay for it too

userqeS2VTXZG8
Constellation
Options
Galaxy S20

I've had mine for 72 hours, no drops and my camera glass is broken as well.  Let us know if something gets done.  Obviously based on this thread, this is a Samsung defect

StanleyKubrick
Asteroid
Options
Galaxy S20

Boy that is so SAD! Mine is fine so far but the tempered glass screen protector I have coming also has protectors for the camera glass...we'll see how well it works.

uservjuql818Yb
Astronaut
Options
Galaxy S20

My camera glass did the same thing too but I had my phone less than 24 hours

EagleLobes
Asteroid
Options
Galaxy S20
same here! the glass over the lens of my son's FE cracked within 24 hours- a whole day before the tempered glass protectors arrived via Amazon 2-day shipping. The phone was never dropped, never abused, always transported with utmost care. he's always been good with his things, so I trusted him to keep the phone pristine until the tempered glass arrived, and it's not even his fault. he just pulled it out of his pocket and the camera glass was cracked. I'm super bummed about this.
userT2iPTH5hnx
Constellation
Options
Galaxy S20

This happened to me as well, broke in my pocket with a protective case. There is now a hole in the bottom lens. Seems like this is something that should be covered by Samsung since its such a common problem. Only had the phone for a week!

user2KypWHKAIj
Constellation
Options
Galaxy S20

Same problem here. Glass cracked in less than 24 hrs. 

userfChQOvvW9K
Constellation
Options
Galaxy S20

Exactly the same with mine. Ive had it 3 days no drops, no trauma. I havent even used the camera yet. Now its cracked. Its got to be a design flaw.