I bought my Samsung S20 5G in July 2020 and since than I had once before an isssue with the AKG USB-C earphones ( in September 2020) but was resolved after few days ( after an update in firmware).
Now seems that I have the same issue since last week.
Since the last software update, suddenly my earphones are not recognized by my S20 5G phone.
My charger is working properly and I tried audio jack 3.5 AKG earphones (with an OEM USB-C adapter and are more less working too ( interrupted sound probably due to the adapter).
Only the AKG USB-C earphones are not recognized by the phone at all.
Unfortunatelly I don't have another device accepting USB-C to check if the issue is on the earphones or the phone itself.
I tried the possible solution that I found posted in the community but seems that are not fixing the issue the following:
1. Throught the Developer settings to disable the USB audio routing.
2. Force stop the Samsung USB-C headphone app (in Apps).
There is any other possible alternative to fix this?
Maybe a manual firmware update or new software update to fix this issue?
I am even considering doing a factory reset as is very annoying to not be able to use my earphones.
the app should still be in settings->app. if it is running you will see the force stop button. I don't see mine in currently running services or cached apps. but it is in settings->app and shows as running from there. it is most likely running as a background app.
try this... go to settings / General management / reset / reset all settings... then select to reset all settings and confirm your choice. That might fix your problem. Good luck!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. - Thanks!
