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Constellation

Galaxy S20 Ultra 5G screen protector

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My screen protector have some scratches since March, I chat with  the customer service, and told me that I have 14 days warranty , unfortually in mid-March the sumsung experiance store close .

Then I stay at home for two and half months. because of my daily usage, the screen protector those scratches became some small hole.

Right now the business starting re-open, so I contact the customer service again for my problem, they told me my warranty have expired and ask me to call UBREAKIFIX 

I call UBREAKIFIX , it told me that it only repair the phone and doesn't sell screen protactor for Galaxy S20 Ultra 5G 

 

I feel so frustrated, this phone cost almost $1800, I cannot went to retail store for replacement because of COVID-19 . customer serveice said my warranty expired, UBREAKIFIX said "Samsung doesn't source us their OEM protectors".   

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S20 Ultra 5G screen protector

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Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Galaxy S20 Ultra 5G screen protector

JUMP TO SOLUTION

Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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