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Asteroid

Galaxy S20 Ultra refocusing constantly to the point all videos are ruined

I bought this camera for work and I am also using it on a camera stand.

 

I am filming a single person, standing still talking to the screen, with almost no movement and upon playback of the video, all you can see is a constant refocus "jump" at least once every 4 -5 seconds and sometimes even more.

 

I filmed all day and now these videos are all unusable. Yes, I saw there was some kind of "focus issue" with a relevant phone update. I got that update a couple days ago. As a matter of fact, I didn't even notice this problem until AFTER the update, so I am not sure what was actually fixed.

Am I going to have to return this phone? I DONT WANT TO!!!!

5 REPLIES 5
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Product Expert

Re: Galaxy S20 Ultra refocusing constantly to the point all videos are ruined

Could you test the recording in wide angle mode and normal and see if this happens in both modes?

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Asteroid

Re: Galaxy S20 Ultra refocusing constantly to the point all videos are ruined

I will try that later and get back to you. Thanks for the suggestion.

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Product Expert

Re: Galaxy S20 Ultra refocusing constantly to the point all videos are ruined

I apologize for the issue. I know it can be frustrating. Good news is that you're not the only one that this has happened to, Samsung is putting out an update for this exact issue, at a later time. 

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Asteroid

Re: Galaxy S20 Ultra refocusing constantly to the point all videos are ruined

Thanks for the quick response.

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Asteroid

Re: Galaxy S20 Ultra refocusing constantly to the point all videos are ruined

Just curious, is this only happening with Ultra model, or all S20's?

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