Solved: Galaxy s20 Ultra No Data during Phone calls - Samsung Community

userku4qLSvtSV · ‎03-12-2020

I can't use my internet during phone calls.. My Note 4 had the ability to be online during phone calls.. This is so important I will have to return the S20 Ultra for a full refund if it cannot be fixed..

userku4qLSvtSV · ‎03-13-2020

Big shout out to you all.. And to Steve @ Samsung support in South Carolina.. I found the solution..

So this version is the UNLOCKED S20 Ultra.. Model: SM-G988U1 .. On verizon service..

So it was (as Steiner & others had said) the VoLTE, but the unlocked version does not have the button or tab in the settings.. So thanks to Steve! You have to call Verizon and ask them to activate the "HD VOICE" service on your line.. Now even if you had had this done (as I did) on your previous phone, you have to have them do it again! Then restart the phone, Then go into Settings, Connections, Mobile Networks and you will see the (new) VoLTE calls button.. Make sure its in the "On" position..

Thanks to you all.. and Steve!!

Note: It took me 3 calls to Samsung tech support to get to an American!! First two were Indian call centers and they were usless!!

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Rhino393 · ‎03-12-2020

Sounds like you have Sprint if so drop sprint

userku4qLSvtSV · ‎03-12-2020

I have Verizon .. And the Note 4 was on the same account..

Rhino393 · ‎03-12-2020

Don't know then sorry

Steiner · ‎03-12-2020

To fix this issue please go to settings and then go to connections then click on mobile networks then click VoLTE calls you should then be able to hear better sound quality and be able to use while on phone call hope this works!

Steiner · ‎03-12-2020

If you wish to use internet while calling please do the following go to settings then connections then click on wifi calling turn on and then set up wifi calling

userku4qLSvtSV · ‎03-12-2020

I don't have a wifi calling Tab under Settings - Connections

Steiner · ‎03-12-2020

Try searching it or try the VoLTE steps I previously said bellow

userku4qLSvtSV · ‎03-12-2020

I don't have VoLTE Tab either under Settings - Connections - Mobile Networks

I also see someone marked this as a "Success"??

Steiner · ‎03-12-2020

What carrier do you have?

Original topic:

Galaxy s20 Ultra No Data during Phone calls

1 Solution