Original topic:

Glitch and screenlock

(Topic created on: 1/13/21 6:06 PM)
userrbHbiBIS42
Astronaut
Options
Galaxy S20

I have the S20 note ultra.

 

This morning, my phone just started having this black lines glitch in my screen that comes and goes or sometimes alot of black lines and then the screen will turn turn off by itself, does anyone have the same problem?

 

I already did a force and hard reset.

Thinking of doing a factory reset.

2 Replies
DGM
Nebula
Options
Galaxy S20

A hard reset and a factory reset is the same thing.  If you didn't already do a "factory reset", by all means, give that a try.  Good luck!

0 Likes
SJohnson
Samsung Care Ambassador
Options
Galaxy S20

You could perform a soft reset and clear your cache. If that does not work you could try a factory reset but don't forget to back your data up. If the problem occurs even after a factory reset, I would recommend sending in your device to Samsung or a uBreakiFix facility if one is located near you 



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