Original topic:

Help - S20 Ultra Zoom Doesn't Work :(

(Topic created: 05-25-2021 05:57 PM)
moretacosplease
Astronaut
Options
Galaxy S20
Hey everyone! When I first purchased my s20 ultra, all the zoom options were there when taking photos: it went up to 10x and the 100x space zoom showed up, too. Now, when I pinch the screen to zoom in, the greatest zoom option is 6x. I have not been able to find the 100x space zoom for months now. Which, honestly, renders the s20 ultra as useful as the base models, and I'm upset I paid so much for something I can't use. Please help!
3 Replies
Jockstrap
Asteroid
Options
Galaxy S20
Try to do a software update.
0 Likes
Diaboyos
Supernova
Options
Galaxy S20
Just checked on my ultra and the 100x zoom is still there. File an error report or contact Samsung support directly so they can help you.
0 Likes
Smew
Nebula
Options
Galaxy S20

What software version are you on (Settings > About Phone > Software Information > Build Number (last 4 characters)) and what carrier are you using? I agree with Diaboyos, if you think it's a software issue on the latest version report it via an error report through the Samsung Members App and they should guide you well from there. 

Good Luck!  

0 Likes