Original topic:

How can I get my back up to Google and not to Samsung?

(Topic created: 05-04-2022 09:58 AM)
Lolobrat
Astronaut
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Galaxy S20
I was under the impression that my back up and sync was going to my Google account but it's not and my phone is bogged down because it's memory is full. Then a Samsung rep moved my photos and video, ect to my SD card and I don't know how to get them back on my phone. Help 
5 Replies
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Galaxy S20
If your using a Samsung phone you need to register an email to a Samsung account. That email is linked to a Samsung. You can stop that and choose Google if you like. You need to do that on the Samsung account website
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Lolobrat
Astronaut
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Galaxy S20
So do I go to Samsung.com and change it there?
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Lolobrat
Astronaut
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Galaxy S20
So go to Samsung.com and change it there?
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Galaxy S20
Yes. Log into your samsung account and change the sync option off.
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Lolobrat
Astronaut
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Galaxy S20
Okay thx
I will try tomorrow and let you know.