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How to fix phone page shutting down.

When using phone with keypad page open, page   repeated closes after 4 or 5 seconds.  This is not an update anomaly, it has always been  like that. It is annoying  when on a call that requires access to keys (press number for something) and there is no page there to press the number buttons.
My question: Is there a setting to increase the time before timeout?
7 REPLIES 7

Re: How to fix phone page shutting down.

4 or 5 seconds was only a guess. Maybe 10 or 12.
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Re: How to fix phone page shutting down.

I am aware the time can be extended manually with the side key and by double tapping the screen, but that is an unsatisfactory method.
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Re: How to fix phone page shutting down.

you mean screen turns off when using the phone?

it's normal behavior to protect from accidental touch.

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Re: How to fix phone page shutting down.

No, this screen while using speaker phone.

clipboard_image_1610054495589.jpg

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Samsung Care Ambassador

Re: How to fix phone page shutting down.


@Cheyennehoofhearted wrote:
No, this screen while using speaker phone.

 


Unfortunately a "feature" since the Note 8. 

 

Often discussed, but I haven't seen any solution. 

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Comet

Re: How to fix phone page shutting down.

I just called our automated weather number, put it on speaker, opened the keypad and stayed on the line for 3 minutes. I know you said earlier you're not talking about how the screen turns off but the only thing that happened to me was the screen dimmed after 10 seconds and turned off after 30 seconds. This isn't what you mean?
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Re: How to fix phone page shutting down.

Yes, that's exactly what I mean, except mine df tjrims and immediately turns off.
What I would like is for the screen to not dim or turn off for about 2-3minutes by default, or to have user control of the timing.
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