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How to stop chat features pop up?

(Topic created: 09-01-2021 12:14 AM)
Lilninj
Astronaut
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Galaxy S20

I have a Galaxy S20+.  Just updated the OS.  Got the new annoying popup for Jibe chat features using RCS.  I choose not to use it but it simply won't take no for an answer.  All online advice does not work to remove this repeated popup.  Such as go to messages, settings, chat features etc.  Chat features is dimmed and not accessible.  Also no advanced tab there either.  Please help me turn this off completely.  After reading it's disclosures I choose not to allow my texts or messages or possibly calls be shared by whom they choose or censored for that matter.  The decisions are delegated to a third party I do not trust or ask to have any access to my information, period.  

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SamsungJam
Community Manager
Community Manager
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Galaxy S20

I can definitely understand how frustrating this can be. Jibe is the platform used by Google for its chat services. It is required to accept the permissions to use the services of that app. Here is a link to the terms of service from Google. https://jibe.google.com/policies/terms/ You are welcome to submit a report in the Members app with feedback. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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9 Replies
userMp98fHKwLv
Constellation
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Galaxy S20

I have been having the same issue with my S21 for a couple days. After exhausting every possible solution and contacting Samsung customer support, I was forced to switch to Google's message app and disable chat features after already having it activated. I can't say I'm happy with this solution though...

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MizD
Constellation
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Galaxy S20
I'm definitely NOT doing that.
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Lilninj
Astronaut
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Galaxy S20
The permission does not expire so disabling it afterward may not really disable all of what it does. I refuse to give my permission for 3rd, 4th, 5th parties to have access to my texts and emails. BTW discovered that the popups do in fact cut me off while on a phone call also.
Members_TdAB1IM
Constellation
Options
Galaxy S20

When is Samsung going to release a REAL solution to this very, very frustrating problem?

chuckjbt
Astronaut
Options
Galaxy S20
This pop-up is relentless. It doesn't matter what I do, it doesn't go away.
user5hXrhHLtdT
Constellation
Options
Galaxy S20
Having the same issue with this pop-up. After crawling through every forum I can imagine and link found via Google and bing, the only way I found to stop it is to disable Google play services. Once I do that, no pop up. But now half or even 3/4 of my phone doesn't work.

So I honestly don't know if it's a Samsung app issue not playing nice with Google side or Google just expected everyone to accept it and failed to test their own decline button or what.

Another thing folks are recommending, is to install Google carrier services. But the problem, I don't want anything to do with them and their *new* chat program, at all. So that's not a fix.

So really need help here samsung.

S21 ultra and updated on 8/30/21. Problems since then.
yeslee
Astronaut
Options
Galaxy S20
I'm having the same issue. I updated yesterday and the message keeps popping up every few minutes.
Solution
SamsungJam
Community Manager
Community Manager
Options
Galaxy S20

I can definitely understand how frustrating this can be. Jibe is the platform used by Google for its chat services. It is required to accept the permissions to use the services of that app. Here is a link to the terms of service from Google. https://jibe.google.com/policies/terms/ You are welcome to submit a report in the Members app with feedback. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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DCAZ
Astronaut
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Galaxy S20
I have an S10+ and ever since the recent update, I have the same problem and I DO NOT want to use it. I have searched for a solution and haven't found one yet. I hope someone finds one and posts it soon!
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