I have been a Samsung Galaxy owner since my first Galaxy S4, which I upgraded from the Apple iPhone. I have had every S model since that time other than the S10. In December 2019, I thought I was upgrading again from my FANTASTIC S9 to the new S20+. I was wrong! The S20+ has many features that were said to be in the product, such as improved fingerprint and facial recognition technology to unlock the phone, enhanced camera, and battery life. That is NOT the case. More time than not, I have to use a PIN to unlock my phone as the fingerprint reader doesn't work 6 out of 10 times. I must be wearing a mask as the phone doesn't recognize my face (and I'm not that ugly). The call quality of the phone through Xfinity Mobile (Verizon) is terrible. I get 1 bar of signal strength versus 5 bars on my previous S9 in the same house, and the calls were perfect. The phone continually reboots itself in the middle of a conference call. That's a great feature if you are wanting to flush the cache, not the call. And let's not forget the new and enhanced GPS connectivity. It would be faster to connect to a GPS Satellite if I shot myself into space and did a direct connect with the USA-203 satellite in orbit.
Xfinity Mobile is trying to help as they are now deciding to replace the SIM Card to see what that does. Xfinity wanted to upgrade me to 5G since the phone is 5G compatible, but the closest 5G antennae are in Downtown Atlanta - almost 25 miles away.
To say that I am not pleased with the S20+ is an understatement. I spent over $1,000 on this phone, and now Samsung is releasing the next Galaxy in a few days, which is supposed to have all the features the S20 was supposed to have. The Galaxy S20+ may have been my last Galaxy, which is disappointing.
Hey there @userEaItOqEUXy :
I love my S20 Ultra but to each there own, and I can definitely understand given the issues you mentioned.
Have you tried troubleshooting any of those issues? Some troubleshooting may help
GPS issue: Does this item help with your GPS issue?
Problem with data
Fingerprint and face scanning
Finally, I've never bought a phone from Xfinity... is it possible this is a firmware issue on their end? What do the forums say on that?
Your phone's specific help center is here if you have further issues!
I hope you can figure out each issue you're seeing :-(
I know the whole virus thing can get us all confused and this year has been crazy, but the S20+ didn't come out until March 2020. Not important, just saying. I'm not sure what featured the next Galaxy that comes out in the next few weeks has that the S20+ is missing (I assume you're talking about the Note20 line), other than the S-Pen. The S20+ is a very much current, flagship device. I can't speak to the call quality, it might have something to do with 5G and available coverage, your carrier might be able to help you with that. Yeah I agree the face unlock is not great. Never was without the retina scanner. The fingerprint scanner works just fine for me though, you might just need to get used to it. Try placing your finger on it lightly, for a second or two, it should work.