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Original topic:

I can't log into Neopets

(Topic created: 10-31-2021 01:44 PM)
WolfYlch
Astronaut
Options
Galaxy S20
I've tried clearing my cache and it worked for 2 days but it's now not allowing me to log in. I'm clicking the button and it's pressing down but it's not doing anything. I can't find my security settings so I'm not sure what to do to get my phone to allow Neopets.

Is there anything I can do? I know this is a weird question but I don't know where else to turn to.

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LongHiker
Samsung Care Ambassador
Options
Galaxy S20

@WolfYlch I would recommend reaching out to the support group at Neopets. 

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Solution
LongHiker
Samsung Care Ambassador
Options
Galaxy S20

@WolfYlch I would recommend reaching out to the support group at Neopets. 

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WolfYlch
Astronaut
Options
Galaxy S20
I have but unfortunately they only gave me the advice I've already done. I think it may be an issue with my phone blocking something on the website but I can't figure out how to fix it 😞
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maxnuckles
Astronaut
Options
Galaxy S20
I don't know the exact app you're talking about but I've had this issue before and I uninstalled and reinstalled the app not sure if that's what you're wanting to do but
WolfYlch
Astronaut
Options
Galaxy S20
I'll definitely try it out!
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