Original topic:

I can't receive MMS/pictures

(Topic created on: 11/26/20 9:44 PM)
userNlqCXVUlCl
Constellation
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Galaxy S20

I recently got a new Samsung Galaxy S20 Plus, switching from a different kind of Android phone. 

 

One thing that I've been struggling with lately is MMS. I can send and get texts just fine. I can even send pictures and the other person gets it. However, when others send me MMS, I can't get it. What was really strange is that, the other day, in the same conversation, someone sent me an image and I got it, but, a couple messages later, they tried sending me a couple more images but instead of seeing the image, it said No subject. Message size: (the size) and an expiration date/time. It looked like I needed to download the message but it never loaded/wouldn't let me download it. It's really weird that also it supposedly expires?  This has happened a few times now and it's like I can't get pictures/MMS at all. What's up with that? What can I do to fix it? 

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11 Replies
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Galaxy S20

try download samsung members app and submit a ticket.
once you open, click +, then click error report

 

samsung can tell if its network(carrier) issue or device issue

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tucson
Astronaut
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Galaxy S20
thanks
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