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Asteroid

INVALID IMEI BUT ALLOWED THE PROMO 150$

I can't register my device at the Samsung account but I was able.to register for the promo 150$ for pre order. Try to do it at Samsung shop promo directly.

5 REPLIES 5
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Asteroid

Re: INVALID IMEI BUT ALLOWED THE PROMO 150$

Had this same problem for 4 days now

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Constellation

Re: INVALID IMEI BUT ALLOWED THE PROMO 150$

Still having that problem  says invalid but showed on my devices but it shows at&t not T-mobile  and can't get my 150 promo either 

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Constellation

Re: INVALID IMEI BUT ALLOWED THE PROMO 150$

Called Samsung just now and they are aware there are some issues with it and they are working on it. Gave her my imei numbers so they could document issues found. She said to try again later today or tomorrow.

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Samsung Moderator
Samsung Moderator

Re: INVALID IMEI BUT ALLOWED THE PROMO 150$

I would recommend reaching out to our accounts team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: INVALID IMEI BUT ALLOWED THE PROMO 150$

Same here. Showed AT&T at one point and won't let me register my S20+ or get my promo money. Support said it would be fixed today but no luck so far.

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