Been through 2 s20 5g phones. Both same issue. Samsung is aware of issues but lied. Now one, only one, rep admitted it. They won't make it right. Told me I had to send them my phone so their tech could confirm it doesn't connect. WHATEVER. I told them I couldn't be without a phone as I'm disabled and needed access. After being told they would not send a loner I was told that my carrier would, ANOTHER LIE. Then I told them I had no problem sending my phone in but need an interim phone. I was actually told to borrow one from someone. They won't send me one. They won't make it right. They can't fix it. For what I paid for this phone I guess I will need an attorney. I didn't damage this phone. They know about an issue within the phone. They can't fix it but refuse to do anything to rectify their faulty phone. Oh, I was told I could get trade in value for my phone and buy another. Are you kidding me!!