Original topic:

Is it normal for the Galaxy S20 Ultra to get hot?

(Topic created: 08-01-2022 11:44 AM)
Rorro_salvaje
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Galaxy S20
 
Is normal the samsung galaxy S20 ultra get hot? The past week the phone get too hot in my pant pocket and burn my leg! I still have the mark 😖

 

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Rorro_salvaje
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Galaxy S20
Now don't look so bad20220731_212035_20088_1659327721.jpg
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Samsung_Moderator
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Galaxy S20

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.