Original topic:

Issues with dual messenger and the files on my device

(Topic created: 05-27-2021 03:15 PM)
--guerito
Constellation
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Galaxy S20

My phone says it has dual messenger and I can't find my files. It says it's running and when I shut it off it runs at boot.

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2 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S20

Thank you for reaching out. Can you please elaborate on the dual messenger (Facebook , whatsapp, etc)?

Just to clarify are you you referring to the files from the myfiles section of your device?

Can you please clarify what you mean when you say it's running when you shut it off?

What type of device are you using?


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Darkbotic
Asteroid
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Galaxy S20

@SamsungAdam 

The issue is well known. I've tried in different Samsung devices (S9, S21 and A52) but even after doing a factory reset it still doesn't work . For more details, see this post: https://r2.community.samsung.com/t5/Galaxy-M/Dual-whatsapp-folder-not-seen/td-p/8031390/page/18

Can you please report this to Samsung Engineers?

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