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Low Volume on the Speaker for media Galaxy S20

(Topic created on: 3/16/20 9:10 PM)
Samsung_Wovmxyo
Astronaut
Options
Galaxy S20

Why is a low volume on the S20 Ultra?

The speaker works fine for phone calls or if I use the headphones, but when I'm trying to listen to media is very low. Is this a software issue? Please help

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

First I would recommend trying your device in safe mode to see if you still experience these symptoms. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.

 

Give this link a try for safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

Have you tried adjusting the media volume independently:

- Go to settings > sound and vibration > volume > turn the media volume up

 

 

 

 

Do you have the Media Volume limit turned on?

- Go to settings > sound and vibration > volume > tap the dots in the top right corner > tap on media volume limit > and make sure the media volume limit is set to off

 

 

 

 

 

 

 

Do you have Dolby Atmos turned on?

- Go to settings > sound and vibration > sound quality and effect > Dolby Atmos

 

 

 

 

 

Have you tried playing around with the equalizer on your device?

- Go to settings > sound and vibration > sound quality and effect > equalizer > and chose the setting best for your sound needs

 

 

 

 

 

Have you tried to adapt sound setting on your device?

- Go to settings > sound and vibration > sound quality and effect > adapt sound > and chose the setting best for your sound needs

 

 

 

 

There are a few things that can cause issues with the speaker on your phone. For example, there could be an external device where the audio is being redirected to. It's possible that a software glitch or physical damage is causing the problem.

 

Give this link a try for some troubleshooting steps regarding the speaker not working on your device: http://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

Also, I would try wiping the cache partition on your device, give these steps a try: 

 

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby / Power key.
3.When the Android logo displays, release both keys.
    An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
4. Press the Volume down key several times to highlight Wipe cache partition.
5. Press Bixby / Power key to select.
6. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
    When the process is complete, Reboot system now is highlighted.
7. Press the Bixby / Power key to restart the device.

 

Do you notice that you experience these symptoms with specific apps?

- If you only experience these symptoms with specific apps, I would recommend reaching out to the app developers for further assistance.

 

If all of the troubleshooting steps above don't resolve the symptoms you would need service on your device. You can take your device to your local UbreakIfix or ship your device in for service.

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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5 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

First I would recommend trying your device in safe mode to see if you still experience these symptoms. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.

 

Give this link a try for safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

Have you tried adjusting the media volume independently:

- Go to settings > sound and vibration > volume > turn the media volume up

 

 

 

 

Do you have the Media Volume limit turned on?

- Go to settings > sound and vibration > volume > tap the dots in the top right corner > tap on media volume limit > and make sure the media volume limit is set to off

 

 

 

 

 

 

 

Do you have Dolby Atmos turned on?

- Go to settings > sound and vibration > sound quality and effect > Dolby Atmos

 

 

 

 

 

Have you tried playing around with the equalizer on your device?

- Go to settings > sound and vibration > sound quality and effect > equalizer > and chose the setting best for your sound needs

 

 

 

 

 

Have you tried to adapt sound setting on your device?

- Go to settings > sound and vibration > sound quality and effect > adapt sound > and chose the setting best for your sound needs

 

 

 

 

There are a few things that can cause issues with the speaker on your phone. For example, there could be an external device where the audio is being redirected to. It's possible that a software glitch or physical damage is causing the problem.

 

Give this link a try for some troubleshooting steps regarding the speaker not working on your device: http://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

Also, I would try wiping the cache partition on your device, give these steps a try: 

 

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby / Power key.
3.When the Android logo displays, release both keys.
    An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
4. Press the Volume down key several times to highlight Wipe cache partition.
5. Press Bixby / Power key to select.
6. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
    When the process is complete, Reboot system now is highlighted.
7. Press the Bixby / Power key to restart the device.

 

Do you notice that you experience these symptoms with specific apps?

- If you only experience these symptoms with specific apps, I would recommend reaching out to the app developers for further assistance.

 

If all of the troubleshooting steps above don't resolve the symptoms you would need service on your device. You can take your device to your local UbreakIfix or ship your device in for service.

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

Supanovablacc
Astronaut
Options
Galaxy S20
The volume in the speaker of a note 20 otra displaying low all sudden When the media player are YouTube displaying for my music How to fix
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latoplano_6_625
Red Giant
Options
Galaxy S20

are you not able to turn up the volume??

does it happen only when you run youtube app? if so, check if bixby routine is on

0 Likes
userDQIBgFp5ak
Constellation
Options
Galaxy S20
in call volume low
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SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!

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