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Constellation

Re: Major GPS issues with new Galaxy S20

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I have 2 s20 plus on verizon, they both have the gps issue,  tried resolving the issue with all samsung rep, and the ways on this thread.  my gps is still bouncing everywhere on google maps and waze,  impossible to acually use gps to get directions.  Frustrating,  when all my previous samsung phones worked fine.  Samsung fix this, Or i want my money back, a big reason to use a smart phone is for the gps.

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Constellation

Re: Major GPS issues with new Galaxy S20

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GPS issues seem to have resolved in the past week.  Something was fixed somewhere.  

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Astronaut

Re: Major GPS issues with new Galaxy S20

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I also have this issue on my Galaxy S20+ unlocked. I'm on Verizon's network. I wish we didn't have quarantine right after I purchased the phone so I could've caught it sooner and returned it. Unfortunately I haven't had a need to use GPS since I've been stuck at home. Tried calibrating it a few times and had no change to how much the GPS jumps around. This is ridiculous. Accurate GPS should be standard on a phone.

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Asteroid

Re: Major GPS issues with new Galaxy S20

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Disable 5g and update phone to the latest update from Samsung seems to have fixed the issue.

View solution in original post

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Constellation

GPS not working

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Whenever I lock my screen any app that requires GPS stops working.  Maps freezes and no longer continues to track me, all trails does track progress when recording. 

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Samsung Moderator
Samsung Moderator

Re: GPS not working

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Have you recently updated your device? Have you tried wiping the cache partition on your device?

 

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

Give these steps a try to wipe the cache partition on your device: 

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device


Please let me know if you continue to experience these symptoms.

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Constellation

Re: GPS not working

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I have tried clearing the cache and still don't have a working GPS system.  Its like when you lock the screen, it turns off the GPS.

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Samsung Moderator
Samsung Moderator

Re: GPS not working

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Place the phone in Safe Mode to test if the GPS turns off.

 

  1. Turn the device off.
  2. Press and hold the Bixby / Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Bixby / Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

If the GPS works normally while in Safe Mode, you will need to locate the third-party app causing the concern.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: GPS not working

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I just tried your suggestion and I stil experience my issues in safe mode.  As you can see in thr image upon locking my screen and just tapping the unlock, it can't find gps, doesn't show ive moved but I actually went 1/4 mile in the opposite direction.   No rerouting or updates, just a non working gpsScreenshot_20200511-185956_Maps.jpg

 

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Constellation

Samsung 20 plus location issue

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I have seen a few issues concerning the Samsung 20 plus location issues. My phone also has the same issue with my location jumping all over the map making gps navigation impossible while its recalculating every couple of seconds. Also all games connected to location have the same issues making progress difficult. I have tried some of the fixes posted only to have the issue continue. I'm just trying to have stable GPS while I travel rather than having to struggle to get to every location because of the location bug messing with my gps. Please fix this....

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