JUMP TO SOLUTION Solved

Original topic:

Major GPS issues with new Galaxy S20

(Topic created: 03-10-2020 07:30 PM)
rainymars
Asteroid
Options
Galaxy S20

My new S20 has very slow and unreliable GPS lock issues.  Google Maps & Waze frequently show my location 1-2 miles away even outdoors in clear conditions.  GPS games also show the incorrect location or jump around frequently.  Sometimes a reboot fixes the issue temporarily but eventually it returns.  I didn't have this issue with the S10, this is really a terrible bug to have in a new flagship phone!  Is there an incoming fix or information on this problem?

 

Update on 3/15/2020: 

I chatted with a Samsung support person via the chat option on the website.  They had me calibrate my GPS from the Edge menu.  Note that on my phone I first had to enable the edge menu.  Once enabled swipe left to bring out the menu, and most importantly go to the little dots in the lower left and swipe again to get the "second level" edge menu (or second page).  Poor UI but it's there- a second page that has "Calibarate" Tally Counter, Flashlight, Surface level and Ruler.  Choose Calibrate and move phone in a figure 8 to calibrate.  I will retest out in the field and report back.

Note that on some carriers (not verizon) you can enter *#0*#, then tap Sensor, then Selftest under magnetic sensor and ensure it says "Pass".  Fingers crossed!

 

Update 3/18- none of the solutions in this thread has worked reliably for me.  If you google "galaxy s20 gps issue" you'll see growing coverage of this issue so hopefully it will get a solution soon.

 

Update 3/29- I received a system update a few days ago (G981U1UEU1ATCH/G981U1OYM1ATCH/G981U1UEU1ATCH)  but unfortunately the problem is still

occuring and not fixed. 

Update 5/10- It's working much better now, some sort of update must have been pushed and in conjuction with keeping 5G off I'm finding GPS pretty reliable now so am closing this issue.  Hopefully it will get fine tuned and even better.

 

Update 9/15/2020- I see many people are having this issue again so am unmarking it as solved.  I am not experiencing the issue anymore but others are.

 

JUMP TO SOLUTION
107 Replies
renze
Constellation
Options
Galaxy S20

Just a quick follow-up to my previous post. I went for another bike ride this weekend and everything appears to be working fine with the GPS now. So, I believe the issue was fixed in the Android/Samsung software update that I installed on Sept 29, 2020. Hopefully, this information helps others who were struggling with the same issue.

 

strava-3.png

Data Science Consultant
0 Likes
Reply
Lumpyd
Asteroid
Options
Galaxy S20

I left a comment on one of their Facebook ads and someone finally got in touch with me. They had me do.all the usual resets and whatnot. Nothing. Said I would have to wait for an update. Well, the update came and guess what? Nothing. Same issue. This stinks. I jave also been a loyal Samsung guy and I think this is my last one. $1200 down the toilet. Thanks samsung. 

0 Likes
Reply
userKkhZYpDyH5
Astronaut
Options
Galaxy S20

I've also been a loyal Samsung customer since the Galaxy s2. To date, I realize that I have indulged Samsung's mistakes too much. For me as a developer, having such a problem in a phone that costs a lot of money is absolutely not justifiable. After this latest purchase of the s20, I too was convinced to switch to Apple. I made the purchase 2 days ago and in a few more days I will get the new phone. I just hope to be able to resell this s20 at an acceptable price. If Samsung fails with its top-of-the-line product (and they justify the cost for that reason) I don't want to imagine the quality of the other products.

0 Likes
Reply
BStromy
Constellation
Options
Galaxy S20
my S20 GPS is completely unreliable. Whenever I open my compass it need to be recalibrated. Every time I do, the direction is soon unreliable. today I recalibrated and South was actually a full 180 degrees from North after the recalibration.
0 Likes
Reply
Jarter
Asteroid
Options
Galaxy S20

I was able to find a temporary solution for getting Google Maps to work by going back to the factory version of Google Maps and disabling auto updates for the app in the Google Play Store. To revert back to the factory version go to Settings>Apps>Maps and press the button with three little cirlces which should give you an option to uninstal updates. You will also have to go to the app in the Play Store, then click the three little circles in the top right corned and disable auto updates. The factory version of Maps should be 10.36.5.

I have an unlocked S20 with Verizon as carrier.

 

I hope this helps some of you.

 

20201028_165615[1].jpg20201028_165829[1].jpg20201028_165848[1].jpgScreenshot_20201028-165755_Settings[1].jpg

0 Likes
Reply
Lumpyd
Asteroid
Options
Galaxy S20

I did this and it didn't do anything. I wanted to start to Uber drive again here and there, but I can't. Turn the app on, get a call for a ride and when the GPS goes on, boom, no network data. And Samsung hasn't offered.any solutions at all other than a factory reset. 

 

$1200 paperweight is all this thing is

Jarter
Asteroid
Options
Galaxy S20

Sorry this didn't work for you. I'm not an expert so the only thing I can suggest  is double check the maps version is 10.36.5. It's possible that Samsung updates the factory version as updates for maps comes out, so the factory version on your phone might be the buggy one. There could be other factors like phone variant, service provider or other hardware differences as to why this solution didn't work for you. I have the standard S20, unlocked, purchasd in the US.

randomuser1234
Constellation
Options
Galaxy S20
issue started popping up for me a week ago, applied latest update, worked for a few days and now not working again. seems to lose my gps every few minutes and while I've been on a long road trip, this has been worrying and extremely unsafe. have been a samsung phone user for years now, like many of you, but thinking of switching due to a major issue like this