cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Message notifications

Does anyone have this issue... My text messaging lights up with edge lighting when the screen if off... But there is no sound. Sometimes it's does a "blip" of the sound, most the time I just see the lighting. Other apps have no issues & play the notification tone, yet those apps don't use edge lighting... Any suggestions?

2 REPLIES 2
Product Expert

Re: Message notifications

Hello @J0EMAZING,

 

I suggest you try a few troubleshooting steps and come back to us.

 

Safe Mode  how-to here  (see if the problem occurs in safe mode)

 

Wiping App cache how-to  here 

 

Wiping System cache how-to  here 

 

Let us know how the above works out for you. Give it some time and see if you can recreate the issue after attempting the above.

 

Hope this was helpful!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

 

 

Reply
Loading...
Highlighted
Astronaut

Re: Message notifications

When reading this I received a text & the sound worked, and have noticed when using the phone everything is fine... Only when the screen is off. Tried safe mode and cache clear in recovery mode. Sometimes I do see the pill notification for texts with the light, but usually not. 3rd party messaging apps have no problems with sound when the screen is off... Only the native messaging app.

Reply
Loading...