Missing options on keyboard in game app

[userAtT2L3YOS8]

Has anyone had a problem with parts of they keyboard becoming unable to use in a game app? In words with friends 2, I suddenly lost my keyboard emojis and predictive texts. Zynga tells me it is my phone but I have always had these options in the game app. I have no problem with it in any other app on my phone

 Thanks in advance 

[Kj68]

I have the same exact problem.  Haven't been able to fix it.  Very aggravating. 

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[userAtT2L3YOS8]

It is very aggravating. I have contacted support several times with no help.

[userdvzj1kbgKH]

I had to download the classic version to get the keyboard options

[KO210]

I am having the same exact problem. No other app has this problem except for WWF2, I am able to use either GBoard or Samsung Keyboard and access all features just fine anywhere else. I have never had this issue in WWF2 before, it just started a few days ago and it is very frustrating. I have uninstalled and reinstalled GBoard and WWF2 to see if that would solve it, but nothing is helping. Zynga's support is useless. If anyone can get them to realize it's them and not our phones, it would really be helpful as it's very frustrating.

[xAmyx]

I've contacted them about it. Mine quit working with this new phone I got. S21 plus. Zynga says they are aware of the issue, and that they are working on it. That was a week and a half ago. 😒