Original topic:

Missing options on keyboard in game app

(Topic created: 02-03-2023 11:01 AM)
userAtT2L3YOS8
Asteroid
Options
Galaxy S20
Has anyone had a problem with parts of they keyboard becoming unable to use in a game app? In words with friends 2, I suddenly lost my keyboard emojis and predictive texts. Zynga tells me it is my phone but I have always had these options in the game app. I have no problem with it in any other app on my phone
 Thanks in advance 
17 Replies
Kj68
Astronaut
Options
Galaxy S20

I have the same exact problem.  Haven't been able to fix it.  Very aggravating. 

 

 
userAtT2L3YOS8
Asteroid
Options
Galaxy S20
It is very aggravating. I have contacted support several times with no help.
userdvzj1kbgKH
Constellation
Options
Galaxy S20
I had to download the classic version to get the keyboard options
KO210
Astronaut
Options
Galaxy S20
I am having the same exact problem. No other app has this problem except for WWF2, I am able to use either GBoard or Samsung Keyboard and access all features just fine anywhere else. I have never had this issue in WWF2 before, it just started a few days ago and it is very frustrating. I have uninstalled and reinstalled GBoard and WWF2 to see if that would solve it, but nothing is helping. Zynga's support is useless. If anyone can get them to realize it's them and not our phones, it would really be helpful as it's very frustrating.
xAmyx
Constellation
Options
Galaxy S20
I've contacted them about it. Mine quit working with this new phone I got. S21 plus. Zynga says they are aware of the issue, and that they are working on it. That was a week and a half ago. 😒
0 Likes
Heather55
Astronaut
Options
Galaxy S20
I have the same issue! Wasted so much time trying to fix. WWF2. No emojis and predictive text stopped working. Only in WWF2.
userAtT2L3YOS8
Asteroid
Options
Galaxy S20
I have tried telling support that I have no issues with my keyboard anywhere else on my phone. I am contacting support again
If anyone can help get this fixed, please let us know
Stuart1
Constellation
Options
Galaxy S20

Same for me.  No fix as yet

Only in WWF2 as per other replies here

 

 
Members_YdlxS8R
Constellation
Options
Galaxy S20

Wow. So many more with the same issue. S20 Ultra and the exact same issue. Just started recently and the chat sometimes bogs and lags REAL bad at times. I have to close and reopen to have it function, albeit partially, again.