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05-15-2021
05:16 PM
(Last edited
06-16-2021
02:20 PM
by
SamsungJoJo
) in
My internet, hotpot and general connectivity basically not working for more than a month. It works then stops or so slow in connecting it times out. I have Tmobile. Thought was Tmobile but now believe it's the phone. I've done everything I can think of. Soft reset, reset network (works 5 mins), heck even factory reset. Still same issue. Moved sim card to my broken screen S8 it I have no issues. Anybody else have an idea? Phone is only 6 months old.
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06-16-2021 02:14 PM in
Galaxy S20Hello,
Were you able to reach out to your service provider to see if they can provide any additional help regarding your connectivity issues?
If you have and they weren't able to help, I would recommend having the device evaluated by a technician. You can visit a local UBreakIFix repair center in your area. Follow this link here: https://www.samsung.com/us/support/ubreakifix
Just a heads up, make sure your device is fully backed up prior to the evaluation so you won't lose any data.
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05-15-2021 09:53 PM in
Galaxy S20
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06-16-2021 02:14 PM in
Galaxy S20Hello,
Were you able to reach out to your service provider to see if they can provide any additional help regarding your connectivity issues?
If you have and they weren't able to help, I would recommend having the device evaluated by a technician. You can visit a local UBreakIFix repair center in your area. Follow this link here: https://www.samsung.com/us/support/ubreakifix
Just a heads up, make sure your device is fully backed up prior to the evaluation so you won't lose any data.
