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Need to change Service Provider

(Topic created: 10-07-2022 08:51 PM)
DirtTrash
Constellation
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Galaxy S20

I recently switched from Verizon to T-Mobile and am having difficulty changing my service provider. I am running A12 OneUI 4.1. I have already tried flashing latest A12 for T-Mobile but it still shows Verizon under Service Provider AND I am unable to remove anything Verizon.

I searched online and I found that the only way to switch is through Samsung "Secret" dialer codes, which Verizon disables for users. 

PLEASE HELP!!

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S20

Hello, We understand how frustrating it can be to switch service providers. This article providers a lot of helpful information, including what to expect, how to check the status, and restrictions.  https://www.samsung.com/us/support/answer/ANS00078492/ 

If you are still having issues with switching providers, you will need to contact your carrier directly.

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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3 Replies
user365170tdJ15
Honored Contributor
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Galaxy S20
Contact T-Mobile
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DirtTrash
Constellation
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Galaxy S20
T-Mobile didn't fix anything when I contacted them. They said contact Samsung. Hense why I am here.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S20

Hello, We understand how frustrating it can be to switch service providers. This article providers a lot of helpful information, including what to expect, how to check the status, and restrictions.  https://www.samsung.com/us/support/answer/ANS00078492/ 

If you are still having issues with switching providers, you will need to contact your carrier directly.

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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