Original topic:

Netflix no longer compatible with your device

(Topic created: 11-26-2022 05:39 PM)
jakedowns
Asteroid
Options
Galaxy S20

image

Hello,

I recently got a S20 5G UW 

It's on Android 12 (Official)

It came with Netflix v 1.0.0 preinstalled
When I try to open it, it says Please update to the latest app version to proceed

When I look for the app in the Galaxy Store or the Play store, I get the error that the app is no longer compatible

When I go to Netflix's Android support page and download the 4.16.200217 version, it upgrades, and then throws the error:

Please make sure your device has network connectivity and that the Date/Time settings are accurate

I'm using the phone on wifi 

Other android and apple devices on the same wifi can load Netflix just fine

I'm not using VPNs or rooted or unofficial firmware or software 

As far as I can tell my devices Play Protect status is fine

I've made sure Play Store and the phone are as up to date as possible

I contacted Netflix support and they had me run through the same troubleshooting steps I had already found through their website

They finally told me to contact my ISP.. but I don't think its a network issue. I can sign into nextflix just fine in the chrome browser. 

Has anyone run into this?

I've also made sure to clear data / clear cache and yes Ive tried restarting 
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7 Replies
nitrate
Asteroid
Options
Galaxy S20
I had the same thing happen. Waited a few days and it was compatible again.
jakedowns
Asteroid
Options
Galaxy S20
Welp fingers crossed then. 🤞
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jakedowns
Asteroid
Options
Galaxy S20
Wow. I don't know how or why but just like you said I waited a few days and it's able to update and open now. Thanks for the reassurance
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napy
Astronaut
Options
Galaxy S20
Netflix make you pay for everything
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Options
Galaxy S20
There is a straight up free version of Netflix
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M4CK
Astronaut
Options
Galaxy S20
What's it called ??
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Options
Galaxy S20
This happened to me on an app called Polycam. I contacted the developer and no responce.
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