I bought my galaxy s20+ from the Samsung website, as you all know, in the purchase process its asks if you want your phone unlocked, or with a carrier, I chose T-Mobile because I had T-Mobile at the time. I have recently made a switch to at&t, when I put in at&t sim card the phone won't accept it, and when I go to my network unlock settings and press permanent unlock I keep getting the message saying "Your phone isn't eligible to be unlocked: reason code 132" how do I solve this?
Solved! Go to Solution.
Early this year I won an iPhone at a company event. Since I didn't need it, I decided to sell it. I discovered that it was locked on Sprint (now T-Mobile). I don't use Sprint. The discussion with Sprint revealed that they required me to have the iPhone on their network for 60 days and then they would unlock it. I signed up, left the iPhone powered on but idle, paid for the 2 months. After 60 days I contacted Sprint and they unlocked it. Then I sold the iPhone.
I'm having the same issue. Bought a s10 (t-moble) from Samsung awhile ago. Now trying t-mobile unlock "network lock" to use with different carrier. Contacted t-moble support on Twitter for help. They emailed Samsung to get IMEI onto t-moble system before able to unlock network. Still waiting to see if that works.