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Asteroid

No one can unlock (carrier) my S20, AT&T/Samsung no help

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I purchased the S20 from Samsung. The website asks if you want unlocked or set to a carrier. I selected AT&T since they are my carrier. Now I'm trying to leave AT&T and for some reason they can't unlock it (getting the "Looks like the IMEI number you entered doesn't match an AT&T device). I've made multiple calls AT&T support and they suggest calling Samsung because they can't unlock it. Samsung says they have no way of unlocking it and to call AT&T. The phone is completely paid off, I don't know what to do. Literally just got off the phone with an AT&T csr who told me she would make a ticket and I'd hear from them within 48 hours. It took 5 minutes, I got an email saying "We are unable to complete your request at this time due to the following reason: The IMEI provided is not a valid AT&T IMEI". I can't seem to get anyone from either company to help. I don't know what to do and I'm beyond frustrated. How can I get this phone unlocked??

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Nebula

Re: Re: Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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had the same problem before when I bought my note 8 neither tmobile or Samsung were able to unlock it for me so I went with a 3rd party and got it unlocked

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18 REPLIES 18

Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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Have you had the phone with ATT more than 60 days?
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Asteroid

Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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I have had it with them since early March.

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Samsung Care Ambassador

Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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Are you sure the IMEI was entered correctly?
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Asteroid

Re: Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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Yes, multiple times by many people.
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Nebula

Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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did you buy the phone from AT&T or Samsung
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Asteroid

Re: Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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I bought the phone directly from Samsung.
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Nebula

Re: Re: Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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had the same problem before when I bought my note 8 neither tmobile or Samsung were able to unlock it for me so I went with a 3rd party and got it unlocked

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Asteroid

Re: Re: Re: Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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May I ask whom you used? I've been trying to use "officalsimunlock.com" but they don't seem to be having any luck either. 🤬 I really wish someone from either AT&T or Samsung would step up and help but I guess thats to much to ask from large companies.
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Nebula

Re: Re: Re: Re: Re: No one can unlock (carrier) my S20, AT&T/Samsung no help

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it was a local phone store
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