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Original topic:

No one can unlock (carrier) my S20, AT&T/Samsung no help

(Topic created on: 11/30/20 3:50 PM)
AlexJ88
Asteroid
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Galaxy S20

I purchased the S20 from Samsung. The website asks if you want unlocked or set to a carrier. I selected AT&T since they are my carrier. Now I'm trying to leave AT&T and for some reason they can't unlock it (getting the "Looks like the IMEI number you entered doesn't match an AT&T device). I've made multiple calls AT&T support and they suggest calling Samsung because they can't unlock it. Samsung says they have no way of unlocking it and to call AT&T. The phone is completely paid off, I don't know what to do. Literally just got off the phone with an AT&T csr who told me she would make a ticket and I'd hear from them within 48 hours. It took 5 minutes, I got an email saying "We are unable to complete your request at this time due to the following reason: The IMEI provided is not a valid AT&T IMEI". I can't seem to get anyone from either company to help. I don't know what to do and I'm beyond frustrated. How can I get this phone unlocked??

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Wassim
Nebula
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Galaxy S20
had the same problem before when I bought my note 8 neither tmobile or Samsung were able to unlock it for me so I went with a 3rd party and got it unlocked

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18 Replies
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Galaxy S20
Have you had the phone with ATT more than 60 days?
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AlexJ88
Asteroid
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Galaxy S20

I have had it with them since early March.

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ShadowArtist201
Samsung Care Ambassador
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Galaxy S20
Are you sure the IMEI was entered correctly?
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AlexJ88
Asteroid
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Galaxy S20
Yes, multiple times by many people.
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Wassim
Nebula
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Galaxy S20
did you buy the phone from AT&T or Samsung
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AlexJ88
Asteroid
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Galaxy S20
I bought the phone directly from Samsung.
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Solution
Wassim
Nebula
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Galaxy S20
had the same problem before when I bought my note 8 neither tmobile or Samsung were able to unlock it for me so I went with a 3rd party and got it unlocked

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AlexJ88
Asteroid
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Galaxy S20
May I ask whom you used? I've been trying to use "officalsimunlock.com" but they don't seem to be having any luck either. 🤬 I really wish someone from either AT&T or Samsung would step up and help but I guess thats to much to ask from large companies.
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Wassim
Nebula
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Galaxy S20
it was a local phone store
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