I purchased the S20 from Samsung. The website asks if you want unlocked or set to a carrier. I selected AT&T since they are my carrier. Now I'm trying to leave AT&T and for some reason they can't unlock it (getting the "Looks like the IMEI number you entered doesn't match an AT&T device). I've made multiple calls AT&T support and they suggest calling Samsung because they can't unlock it. Samsung says they have no way of unlocking it and to call AT&T. The phone is completely paid off, I don't know what to do. Literally just got off the phone with an AT&T csr who told me she would make a ticket and I'd hear from them within 48 hours. It took 5 minutes, I got an email saying "We are unable to complete your request at this time due to the following reason: The IMEI provided is not a valid AT&T IMEI". I can't seem to get anyone from either company to help. I don't know what to do and I'm beyond frustrated. How can I get this phone unlocked??
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