Solved! Go to Solution.
Odin is Samsung's official firmware flashing software. They have tons of guides and posts on XDA about this. I'm sure you will be able to find someone who will help you, or a guide already written. They also have the firmware. I'd check them out!
It was my pleasure to assist you, if even it was only to point you in the right direction. I'm confident you will be updated very soon! Say hi to Santa for us! 😅
Hello! 🙂 So sorry to hear about your difficulties getting your device serviced by a Samsung authorized tech! Which updates were you looking for exactly?
Kindly attempt downloading SmartSwitch, then connect your phone to your computer and see if it prompts you to update. If there isn't a prompt, who is your carrier and what is your model number?