UPDATE: I tried using different messaging applications, and I've confirmed I have the same issues as described below. Essentially the phone will "switch" to a vibrate mode (even though all settings remain the same indicating sound should play for alerts). I've also confirmed that receiving a phone call temporarily reverts the notifications back to expected working order (i.e.: sound plays). However, this lasts for a seemingly random/non-specific amount of time before going silent again.
Extremely frustrating and making me wish I had went away from Samsung to the Pixel when I had the chance. Any feedback on this would be appreciated.
Galaxy S20 5G - Software Version: G981USQU1CUA3
I started having an issue today (after 6 months with the phone) where my notifications sounds stopped playing. No changes were made, sound is on, and notifications were working earlier this morning. I tried restarting my phone multiple times and notifications always temporarily work again after the restart, but always reverts to acting as if it was on vibrate after several minutes. I've also turned on notification reminders and those appear to work.
The last software update was a few days ago, and I didn't really do anything on my phone before the issue started happening. I did connect it briefly to the bluetooth in my truck, but I've done that many times in the past.
Things I've tried: Restarting the phone, Turning off bluetooth, reviewing all sound settings
Has anyone experienced this issue/does anyone know a resolution? I've seen many other posts, most older, but none of the solutions so far seem applicable to me.
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This is definitely an OS or a Samsung system app issue. You will find others experiencing the same issue across the internet. Selecting a notification or ringtone temporarily fixes the issue.
I appreciate the fact that you are trying to troubleshoot, but I have given up. I decided to take a loss and ordered a Pixel 5 last week. A long time ago I swore off Samsung phones, but I figured I would give them another chance. This just isn't worth it to me.
I have tried all recommendations for my 6 month old S20 Ultra Plus. I have sound with calls and audio with music and video and absolutely nothing with notifications. Even after a full factory reset on the device.
Samsung's lack of proper support on their VERY expensive phones is very disappointing.