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Original topic:

Notification Sounds Stopped Working

(Topic created: 02-02-2021 08:16 PM)
Samsung_kFQA5pI
Astronaut
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Galaxy S20

UPDATE: I tried using different messaging applications, and I've confirmed I have the same issues as described below. Essentially the phone will "switch" to a vibrate mode (even though all settings remain the same indicating sound should play for alerts). I've also confirmed that receiving a phone call temporarily reverts the notifications back to expected working order (i.e.: sound plays). However, this lasts for a seemingly random/non-specific amount of time before going silent again.

Extremely frustrating and making me wish I had went away from Samsung to the Pixel when I had the chance. Any feedback on this would be appreciated.

 

Galaxy S20 5G - Software Version: G981USQU1CUA3

I started having an issue today (after 6 months with the phone) where my notifications sounds stopped playing. No changes were made, sound is on, and notifications were working earlier this morning. I tried restarting my phone multiple times and notifications always temporarily work again after the restart, but always reverts to acting as if it was on vibrate after several minutes. I've also turned on notification reminders and those appear to work.

The last software update was a few days ago, and I didn't really do anything on my phone before the issue started happening. I did connect it briefly to the bluetooth in my truck, but I've done that many times in the past.

Things I've tried: Restarting the phone, Turning off bluetooth, reviewing all sound settings

Has anyone experienced this issue/does anyone know a resolution? I've seen many other posts, most older, but none of the solutions so far seem applicable to me.

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15 Replies
spackmanbr
Constellation
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Galaxy S20
I will spend the afternoon in Safe Mode and see what happens.

All notifications for all apps.
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S20

Thank you for following up. Please keep me posted and let me know if you still need any further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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spackmanbr
Constellation
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Galaxy S20
Safe Mode disables other messaging apps and MMS, so I was not able to keep it in Safe Mode long enough to experience the issue.

This is definitely an OS or a Samsung system app issue. You will find others experiencing the same issue across the internet. Selecting a notification or ringtone temporarily fixes the issue.

I appreciate the fact that you are trying to troubleshoot, but I have given up. I decided to take a loss and ordered a Pixel 5 last week. A long time ago I swore off Samsung phones, but I figured I would give them another chance. This just isn't worth it to me.
userQ2PxpYzXf8
Astronaut
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Galaxy S20

I have tried all recommendations for my 6 month old S20 Ultra Plus. I have sound with calls and audio with music and video and absolutely nothing with notifications. Even after a full factory reset on the device. 

Samsung's lack of proper support on their VERY expensive phones is very disappointing.

user1ZKko9j2KY
Constellation
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Galaxy S20
I'm having the same issue. entryway my phone reverts back to silent. I have to manually increase volume using volume buttons. I've checked the settings numerous times.
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userExMO7f68a9
Astronaut
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Galaxy S20

I also have the same issue with notifications not working. Done the clear cache partition but still unable to get notifications or keyboard sounds.