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Original topic:

Notifications and microphone issues after last update

(Topic created: 09-06-2022 08:17 PM)
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DonnyCash
Astronaut
Options
Galaxy S20

I've noticed since the last update that the microphone does not work properly and I'm not getting any notifications to my phone I have to go inside the app to get the notification to pop up so I can be on my phone and I can use my phone for hours and unless I open the app for any kind of app like grinder reel it or make me or any other app on my phone it just does not public any notifications I do notification settings for the apps are set to alert but nothing comes through and then my microphone goes in and out and nobody can hear me even if my earbuds in it's very faint and I still got underwater my phone has no problems there's nothing any work damage or anything it's just the microphone is not working since the last update

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S20

Hey there!

 

I definitely understand how frustrating this can be to not receive any notifications and experiencing issues with your microphone after an update.

 

First, let's wipe the system cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Performing this steps is completely safe and will not delete any data from your phone.

 

Follow these steps:

1. At first, press Volume Down and Power button for a couple of seconds to turn off your phone.
2. Now hold down Volume Up and Power key until the SAMSUNG Galaxy logo shows up.
3. After that use Volume keys to select Wipe cache partition and click the Power button.
4. Then go to Yes option.
5. At last, you should choose Reboot system now with the Power key.

 

Also, it's always good to make sure all of your apps on your device are up-to-date as well after a software update. Sometimes, apps are not updated right away to work properly on a new update.

 

Next, with microphone issues, there can be many factors that can result to this.

1. Double check to see if the case on your device could be blocking the microphone area.

2. make sure there is no dust or debris that could have gotten in the microphone.

3. make sure there has not been any physical or liquid damage done to the microphone.

 

I will be providing you a troubleshooting guide that I believe will help you with this issue. I encourage you to try all steps available in this link before taking any other steps.

 

You can find this link here: http://www.samsung.com/us/support/troubleshooting/TSG01001249/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair on your microphone. 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Or you can use the following link below to request service through mail-in or one of our walk-in service centers. https://www.samsung.com/us/support/service/
  4. Private message: http://bit.ly/2GGYul4
  5. Contact Customer service directly at 1-800-726-7864.

View solution in context

2 Replies
ilianaaa
Astronaut
Options
Galaxy S20
I'm having this same issue & I have gone as far as factory resetting to no avail... but, this is on the Z Flip 3... 😭
The only notifications I get are from phone calls...
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S20

Hey there!

 

I definitely understand how frustrating this can be to not receive any notifications and experiencing issues with your microphone after an update.

 

First, let's wipe the system cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Performing this steps is completely safe and will not delete any data from your phone.

 

Follow these steps:

1. At first, press Volume Down and Power button for a couple of seconds to turn off your phone.
2. Now hold down Volume Up and Power key until the SAMSUNG Galaxy logo shows up.
3. After that use Volume keys to select Wipe cache partition and click the Power button.
4. Then go to Yes option.
5. At last, you should choose Reboot system now with the Power key.

 

Also, it's always good to make sure all of your apps on your device are up-to-date as well after a software update. Sometimes, apps are not updated right away to work properly on a new update.

 

Next, with microphone issues, there can be many factors that can result to this.

1. Double check to see if the case on your device could be blocking the microphone area.

2. make sure there is no dust or debris that could have gotten in the microphone.

3. make sure there has not been any physical or liquid damage done to the microphone.

 

I will be providing you a troubleshooting guide that I believe will help you with this issue. I encourage you to try all steps available in this link before taking any other steps.

 

You can find this link here: http://www.samsung.com/us/support/troubleshooting/TSG01001249/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair on your microphone. 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Or you can use the following link below to request service through mail-in or one of our walk-in service centers. https://www.samsung.com/us/support/service/
  4. Private message: http://bit.ly/2GGYul4
  5. Contact Customer service directly at 1-800-726-7864.