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Constellation

Notifications do not work when I am in an app

I am getting no notifications. text messages, Facebook messenger, snapchat etc. Only seems to work when I'm on the home screen, when I'm in another app I get nothing. Edge lighting doesn't work either, only on the home, lock screen on AOD. shame I'm having this problem not even a week into having the phone

3 REPLIES 3
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Comet

Re: Notifications

Hello@userzQKrYqk8Go 

please refer to link. and you can set up your notification in apps.

https://www.samsung.com/us/support/answer/ANS00062618/

Hope this was helpful

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Constellation

Re: Notifications

Thanks but this is no help. On my s9 I used to get a little pop up and edge lightning. I only get this when my phone is locked 

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Comet

Re: Notifications

@userzQKrYqk8Go 

Do you have any Optimized apps turned on?
If yes. Please go into Settings', 'Apps', then tapped 3 points in the menu and selected 'Special Access' Select the Optimized battery usage option from the Special Access menu. select disable. next please go into 'Settings', 'Apps', then tapped 3 points in the menu and selected 'Special Access'. Select the Notification Access option from the Special Access menu. please disabled Clean Master and Antivirus and all possible security / antivirus apps that might have controlled notifications. Hope it helps!

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