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Original topic:

On screen power off button on wake

(Topic created on: 3/26/20 11:04 AM)
Cde3Cvr
Asteroid
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Galaxy S20

For some reason when I wake my S20 I'm getting an on screen power off button. How do I turn this off??

16 Replies
DearAnonymous
Product Expert
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Galaxy S20

Hey,

if you try this with your case off do you still have the same result?

 

Have you tried the double tap to wake function?

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ACEB0ND10
Product Expert
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Galaxy S20

Hi, @Cde3Cvr  Thank you for reaching out, I can help you solve those issues you are having on your device. Please follow the steps below.

Go to Settings> LOck screen> Secure Lock Screen> Show Lockdown option

Make sure the lockdown option is off.

 

Also, if you are using a cellphone case, please double check if the case is not pressing the power button accidentally.

 

Please let me know if this works for you, Thank you!

 

 

 

 

 

pika_arty
Product Expert
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Galaxy S20

This could happen with sticky/dirty buttons or if they are malfunctioning. Did you change the bixby button to be the power button?

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Cde3Cvr
Asteroid
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Galaxy S20

Thanks for the reply. It was happening before I put a case on and I always use the double tap to wake the phone. Wish I could attach a screenshot of what it looks like.

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ACEB0ND10
Product Expert
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Galaxy S20

@Cde3Cvr, if you could attach a screenshot it would be great, That would help to help you solve the issues.

typicalwil
Product Expert
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Galaxy S20

See if it happens without the case on, theres a possibility that when you double tap that it is sticking

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Cde3Cvr
Asteroid
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Galaxy S20

I don't see an option here for attaching screen shots. I have one showing it.

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ACEB0ND10
Product Expert
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Galaxy S20

@Cde3Cvr if you are using a Samsung member App, there is no option to upload a screenshot from there.  You need to log In to a browser to be able to attach a screenshot to this thread.

Cde3Cvr
Asteroid
Options
Galaxy S20

Thanks. When I touch in the black area of the screen it takes me to lock screen. If I hit the button it powers off the phone. 

 

 Screenshot_20200309-090459_Cerberus.jpg

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