cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

On screen power off button on wake

JUMP TO SOLUTION

For some reason when I wake my S20 I'm getting an on screen power off button. How do I turn this off??

1 SOLUTION

Accepted Solutions
Highlighted
Product Expert

Re: On screen power off button on wake

JUMP TO SOLUTION

@Cde3Cvr  That means it's a third party app causing that issue. You might want to uninstall the apps that you installed before that problem exist.

View solution in original post

Reply
Loading...
16 REPLIES 16
Highlighted
Product Expert

Re: On screen power off button on wake

JUMP TO SOLUTION

Hey,

if you try this with your case off do you still have the same result?

 

Have you tried the double tap to wake function?

Reply
Loading...
Highlighted
Product Expert

Re: On screen power off button on wake

JUMP TO SOLUTION

Hi, @Cde3Cvr  Thank you for reaching out, I can help you solve those issues you are having on your device. Please follow the steps below.

Go to Settings> LOck screen> Secure Lock Screen> Show Lockdown option

Make sure the lockdown option is off.

 

Also, if you are using a cellphone case, please double check if the case is not pressing the power button accidentally.

 

Please let me know if this works for you, Thank you!

 

 

 

 

 

Reply
Loading...
Highlighted
Product Expert

Re: On screen power off button on wake

JUMP TO SOLUTION

This could happen with sticky/dirty buttons or if they are malfunctioning. Did you change the bixby button to be the power button?

Reply
Loading...
Highlighted
Asteroid

Re: On screen power off button on wake

JUMP TO SOLUTION

Thanks for the reply. It was happening before I put a case on and I always use the double tap to wake the phone. Wish I could attach a screenshot of what it looks like.

Reply
Loading...
Highlighted
Product Expert

Re: On screen power off button on wake

JUMP TO SOLUTION

@Cde3Cvr, if you could attach a screenshot it would be great, That would help to help you solve the issues.

Reply
Loading...
Highlighted
Product Expert

Re: On screen power off button on wake

JUMP TO SOLUTION

See if it happens without the case on, theres a possibility that when you double tap that it is sticking

Reply
Loading...
Asteroid

Re: On screen power off button on wake

JUMP TO SOLUTION

I don't see an option here for attaching screen shots. I have one showing it.

Reply
Loading...
Highlighted
Product Expert

Re: On screen power off button on wake

JUMP TO SOLUTION

@Cde3Cvr if you are using a Samsung member App, there is no option to upload a screenshot from there.  You need to log In to a browser to be able to attach a screenshot to this thread.

Reply
Loading...
Highlighted
Asteroid

Re: On screen power off button on wake

JUMP TO SOLUTION

Thanks. When I touch in the black area of the screen it takes me to lock screen. If I hit the button it powers off the phone. 

 

 Screenshot_20200309-090459_Cerberus.jpg

Reply
Loading...