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Product Expert

Re: On screen power off button on wake

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Hi, @Cde3Cvr  Thank you for the screenshot,  I would suggest resetting all settings on your device. 

 

Settings>General>Reset all settings

 

That should go away unless it causes by a third-party app or a hardware problem.

 

Please let me know if you have any questions. Thank you!

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Asteroid

Re: On screen power off button on wake

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Resetting all settings did not solve the issue. 

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Product Expert

Re: On screen power off button on wake

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@Cde3Cvr if that is the case i would recommend booting up the device on safe mode. To boot up on safe mode please follow the steps below:

1) Hold power button

2) Long Press Power button icon on the screen

3) Press Safe Mode icon on the screen

 

If problem persist on Safe mode that means  you the device have a hardware issue it could be the case or the power button.

 

Please let me know if you have any questions, Thank you for your patience!

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Asteroid

Re: On screen power off button on wake

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It is not occurring in safe mode. 

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Product Expert

Re: On screen power off button on wake

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@Cde3Cvr  That means it's a third party app causing that issue. You might want to uninstall the apps that you installed before that problem exist.

View solution in original post

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Asteroid

Re: On screen power off button on wake

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Thanks. When I got this S20 I set it up from a backup of my S10e so I wonder which app is causing it. 

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Product Expert

Re: On screen power off button on wake

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Please be sure that the side buttons are clear from any residue. This has happened to me

 

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