I have a samsung S20 and I have not yet received the one ui 3.1 update yet, while even s10/note 10 devices have already received it. I also had a similar issue with the android 11 update. Could this be a problem with my device of not getting updates and how do I fix it ?
But from experience neither Samsung or your carrier (well atleast mine) was helpful just blamed each other. Thus why I suggest what I did, just maybe yours would be different.
A possible fix download Smart Switch to your PC, then attach your phone & Smart Switch would check for updates
I've tried the smart switch thing and never been able to get a software update. if the S21 has all the updated firmware/software that we are waiting for and that phone works then there is no reason why the s20 should not work either. so they need to push the update ASAP. most update don't even have to do with a carrier connection. it's usually other software that works offline or doesn't affect whether you are connected to data or not
Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.
If you have any further questions or concerns about Updates on your device, you will need to contact your service provider.
