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A possible fix download Smart Switch to your PC, then attach your phone & Smart Switch would check for updates
Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.
If you have any further questions or concerns about Updates on your device, you will need to contact your service provider.