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I have a s20 plus sprint phone and my partner has a s10e on the same network and he just got the update, and I have not. What gives? Sounds bacwards to me. Any ideas or knowledge would be great.
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Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.
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