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Original topic:

One UI 3.1 update??

(Topic created: 05-21-2021 01:03 AM)
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Bigeyefish1979
Explorer
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Galaxy S20
I have a s20 plus sprint phone and my partner has a s10e on the same network and he just got the update, and I have not. What gives? Sounds bacwards to me.  Any ideas or knowledge would be great. 

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SamsungRei
Community Manager
Community Manager
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Galaxy S20

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S20

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.